FAQ - MYNMAX Mobility Group

HST/PST Charges
Regional taxes (PST/HST) are determined by the area code of the phone number. This includes any hardware purchased under that phone number. For example, if ...
Sat, 24 Feb, 2018 at 3:46 PM
Can I keep my current phone number?
Yes you can! Keeping your number when you move from one phone service provider to another is called “porting” and it’s an easy process. Both mobile numbe...
Tue, 15 Aug, 2017 at 9:51 PM
What is the requirement to join?
There are two requirements to join the MYNMAX Mobility Program 1. You must be a member of MYNMAX. It is a requirement by the telecommunication providers...
Thu, 2 May, 2019 at 9:15 AM
How do I find out if my phone will work?
Is your phone unlocked? Many phones are locked and will only work with the service provider they were purchased from. To use the phone with a different net...
Tue, 15 Aug, 2017 at 9:42 PM
Can I just buy a SIM card?
Yes, you can purchase a standalone SIM card.  This SIM will not be activated.  Please contact Mynmax, and we can activate the SIM card for $10.  As long ...
Tue, 19 Feb, 2019 at 3:58 PM
How does your prepaid security deposit work?
Why do you ask for a deposit? Payment security.  The security deposit fee is $155 when purchasing a new device.  This is completely refundable after your ...
Tue, 19 Feb, 2019 at 4:06 PM
Can I get a paper copy of my bill?
Our bills are available only in electronic format, accessible through your Mynmax portal profile. While viewing your statement you will have the option of p...
Tue, 19 Feb, 2019 at 4:08 PM
What should I expect on my first bill?
How it works The billing cycle for the group is already established, so when you join it is likely you are coming in part-way through a billing cycle. Thi...
Tue, 19 Feb, 2019 at 4:16 PM
How do I pay for my bill?
Pre-Authorized Payments The most convenient way to pay for your services is by pre-authorizing a credit card. Your monthly invoice will automatically be ch...
Tue, 19 Feb, 2019 at 4:22 PM
What methods of payment do you accept?
We accept VISA, MasterCard, INTERAC To change your payment method, please log into our member portal.
Tue, 19 Feb, 2019 at 4:23 PM