FAQ - MYNMAX Mobility Group

HST/PST Charges
Regional taxes (PST/HST) are determined by the area code of the phone number. This includes any hardware purchased under that phone number. For example, if ...
Sat, 24 Feb, 2018 at 3:46 PM
Can I keep my current phone number?
Yes you can! Keeping your number when you move from one phone service provider to another is called “porting” and it’s an easy process. Both mobile numbe...
Tue, 15 Aug, 2017 at 9:51 PM
What is the requirement to join?
There are two requirements to join the MYNMAX Mobility Program 1. You must be a member of MYNMAX. It is a requirement by the telecommunication providers...
Tue, 15 Aug, 2017 at 9:38 PM
How do I find out if my phone will work?
Is your phone unlocked? Many phones are locked and will only work with the service provider they were purchased from. To use the phone with a different net...
Tue, 15 Aug, 2017 at 9:42 PM
Can I just buy a SIM card?
Yes, you can purchase a standalone SIM card. This means you can bring your own phone to activate, as long as device is unlocked. Replacing a Lost or Brok...
Tue, 15 Aug, 2017 at 9:44 PM
How does your prepaid security deposit work?
Why do you ask for a deposit? If you are bringing your own phone or buying one outright, we do not require a deposit. If you would like a bonus hardware ...
Tue, 15 Aug, 2017 at 9:50 PM
What should I expect on my first bill?
How it works Your account is assigned a bill date when you activate your first service. On this date each month a new bill is generated which includes yo...
Tue, 15 Aug, 2017 at 10:01 PM
How do I pay for my bill?
Pre-Authorized Payments The most convenient way to pay for your services is by pre-authorizing a credit card. Your monthly invoice will automatically be cha...
Tue, 15 Aug, 2017 at 10:04 PM
Will I be notified before being debited?
You will receive an email notification 2 days before pre-authorized payments are debited.
Tue, 15 Aug, 2017 at 10:06 PM
What methods of payment do you accept?
We accept VISA, MasterCard, INTERAC
Tue, 15 Aug, 2017 at 10:07 PM