When you purchase your device, and add Apple iCare, Apple will directly send you package directly detailing the coverage that you have purchased. Also included in that package, is your reference number, should you ever need to use it.
Please keep this number in a safe place, as Mynmax does not have this number.
To submit a claim, you must contact Apple directly:
Or submit a claim on their website
If you have any further questions, please feel free to reach out to us, and we can try and help you out.