Is your phone unlocked?
Many phones are locked and will only work with the service provider they were purchased from. To use the phone with a different network, it must be unlocked.

If you're in doubt, call our Member Support Team at 1 855 669 6629. We can’t unlock your phone if it turns out to be locked, but you could get in touch with the carrier it was purchased from or a third party company who can unlock it for you.

There are risks to unlocking your phone as it may impact your device warranty. Check with the original carrier or phone manufacturer to see.