What is Rogers Wi-Fi Calling?

Wi-Fi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a Wi-Fi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your day takes you.


How do I turn on Wi-Fi Calling?

The process for turning on Wi-Fi Calling differs depending on whether you have an iPhone or Android.


What type of Wi-Fi connection do I need to use Wi-Fi Calling?

To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.


Does Wi-Fi Calling use data from my wireless plan?

No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) will apply in accordance with your internet service provider.


To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will consume approximately 75 MB of data over a Wi-Fi connection.


When will my device use Wi-Fi Calling versus the mobile network?

In most cases, when you have access to both the mobile network and Wi-Fi Calling (e.g., you have a Wi-Fi connection that is strong enough to be useable), your device will automatically default to using Wi-Fi Calling. This applies both when you are within Canada and when you are roaming outside of Canada.


For iPhones with iOS 9.1 or later, your device will automatically default to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, if you have an older version of iOS, your device will automatically default to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.


For Android phones, your device will automatically default to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, you may change your settings on your device to switch the default setting to the mobile network.


How do I switch between the Wi-Fi network and the mobile network during a call?

In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have an Apple VoLTE-enabled device or an Android VoLTE-enabled device with the Wi-Fi Calling-preferred setting on and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit rogers.com/coverage to see where you are covered by our mobile network.


Are there any wireless service features that will not work with Wi-Fi Calling?

Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:

  • Data blocking
  • Advanced Call Manager
  • Teletypewriter
  • Rogers One NumberTM
  • Alternative Line Service
  • Wireless Priority Service (WPS)
  • UMA Hotspot
  • Datacom
  • CS Data
  • FAX and USSD services

 

You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling please contact MYNMAX Support


Do location-based calls work with Wi-Fi Calling?

Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).

 

Wi-Fi Calling Terms and Conditions